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Customer Support

Please read the following instructions and fill in the support form below. Our support team will contact you shortly.

Before you start

Please check through these pages first to find the answers you are looking for.

FAQ’s
Warranty Policy

Troubleshooting Checklist

This list helps to troubleshoot the issue. If all statements are checked and correct but the issue remains, please contact us via the form below for further support.
  • The luminaires previously worked correctly.
  • All electrical connections have been checked.
  • Electrical power is reaching the product.
  • The products have not been modified.
  • All Greenlux luminaires were connected to LED Drivers before the mains supply was switched on.

Still need support with the
product you purchased?

Please complete the form below in as much detail as possible to help us understand the issue and assist you to the best of our ability. Our support team will get back to you shortly.

Product Support Request Form

Details of issue

(Please complete this section in as much detail as possible to help us understand the issue and assist you to the best of our ability)



Additional Information

File Upload
If you have any relevant pictures, please upload them here. For example, pictures of the product's label as the examples below.

Accepted file types: .jpg, .gif, .png, .pdf.


Contact Information

We protect your data according to GDPR. By checking this box you consent to be contacted back regarding your inquiry and potentially in the future for marketing purposes from which you will be able to easily opt-out. Read our Privacy Policy here.
File Upload
Please complete this section in as much detail as possible to help us understand the issue and assist you to the best of our ability.

Contact Information

We protect your data according to GDPR. By checking this box you consent to be contacted back regarding your inquiry and potentially in the future for marketing purposes from which you will be able to easily opt-out. Read our Privacy Policy. here.
We strongly recommend you to share relevant pictures, please upload them here. This will help to get the issue solve faster. For example, pictures of the product's label as the examples below. Accepted file types: .jpg, .gif, .png, .pdf.
File Upload
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